General Terms & Conditions

 

By purchasing any membership, class pack, course, workshop, event, or service, you agree to the following payment terms.

1. PAYMENTS
   • All payments must be made in full before attendance unless otherwise agreed by the studio.
   • Payments may be made through the booking platform or via approved bank transfer (BACS).
   • Where BACS payment has been agreed, payment must be made within the timeframe provided by the studio.

2. AUTOMATIC PAYMENTS & MEMBERSHIPS
   • Memberships operate on an automatic recurring payment basis unless otherwise stated.
   • By purchasing a membership, you authorise recurring payments using your selected payment method.
   • Memberships continue automatically until cancelled in accordance with the membership cancellation policy.

3. FAILED PAYMENTS
   • If a payment fails, 2 additional payment attempts may be made automatically.
   • If payment remains outstanding, the studio reserves the right to:
* suspend or cancel memberships
* remove future bookings
* restrict access to classes and services
* charge separately for any unpaid attended sessions
  • Outstanding balances must be cleared before future bookings can be made.

4. CANCELLATIONS & REFUNDS
   • Payments are non-refundable except where required under UK consumer law.
   • 30 day cancellation notice periods apply to memberships and recurring services.
   • Failure to attend booked classes or services does not remove payment obligations.

5. MEMBERSHIP FREEZES & CHANGES
   • Membership freezes may be available for a maximum period of 3 months.
   • Freeze requests must be submitted in advance and approved by the studio.
   • Membership upgrades or downgrades may be requested at any time and will take effect from the next billing date.

6. PRICING & CHANGES
   • The studio reserves the right to amend pricing, payment structures, membership benefits, and billing arrangements at any time with reasonable notice.

7. AGREEMENT
   • By completing payment through Momence or directly through the studio, you confirm that you have read, understood, and agreed to these Terms of Payment.

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TERMS OF USE

By booking, attending, or participating in any class, workshop, event, membership, open training session, or service, you agree to the following Terms of Use.

1. PARTICIPATION & SAFETY
   • Participation in pole, flexibility, heels, fitness, and movement-based activities involves inherent physical risk.
   • Clients participate voluntarily and at their own risk.
   • You are responsible for ensuring you are physically and medically fit to participate.
   • Any injuries, medical conditions, pregnancies, or physical limitations must be disclosed to instructors before participation.
   • The studio reserves the right to refuse participation where a client appears medically unfit, intoxicated, unsafe, or unable to participate safely.

2. LATE ARRIVALS
   • Clients arriving more than 5 minutes late may not be permitted entry due to safety and warm-up requirements.
   • If entry is refused because of lateness, the class/session credit will be forfeited.

3. STUDIO CONDUCT
   • Respectful behaviour towards staff, instructors, and other students is expected at all times.
   • Abusive, threatening, discriminatory, unsafe, or disruptive behaviour will not be tolerated.
   • The studio reserves the right to refuse entry or terminate services without refund where behaviour is deemed inappropriate or unsafe.

4. BOOKINGS & CLASS USE
   • Classes operate on a first-come, first-served basis.
   • Clients are responsible for managing their own bookings and cancellations through the booking platform.
   • Unused classes do not roll over unless explicitly stated.

5. AGE RESTRICTIONS
   • Participants must be aged 16 or over unless otherwise agreed in writing by the studio.
   • Participants aged 16–17 may require parent or guardian consent.

6. PERSONAL BELONGINGS
   • Personal belongings are brought into the studio at the owner’s risk.
   • The studio accepts no responsibility for lost, stolen, or damaged items.

7. MEDIA & CONTENT
   • Photos and videos may occasionally be taken for promotional and marketing purposes.
   • Clients who do not wish to appear in media content must notify the studio in writing before participation.

8. LIABILITY
   • Nothing within these Terms excludes liability for death or personal injury caused by negligence where such exclusion is prohibited by law.
   • To the fullest extent permitted by law, the studio shall not be liable for indirect, consequential, or financial losses arising from participation in activities or use of studio facilities.

9. AGREEMENT
   • By attending, booking, or participating in any service through Momence or directly through the studio, you confirm that you have read, understood, and agreed to these Terms of Use.