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The privacy and security of your personal information is very important to Chrome Roses Pole Dance (“CRPD”, “we”, “our”, or “us”). We are committed to protecting your personal information and handling it responsibly in accordance with UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We will never sell, rent, or trade your personal information to third parties for marketing purposes.

This Privacy Policy explains how we collect, store, use, and protect your information when you use our website, booking systems, attend classes, or interact with our services.

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HOW WE COLLECT YOUR INFORMATION

We may collect personal information when you:

• Register for classes, memberships, workshops, or events
• Create an account through our booking platform (Bsport)
• Contact us via email, social media, website forms, or phone
• Complete forms such as PAR-Qs, waivers, or emergency contact forms
• Visit our studio premises
• Subscribe to marketing communications

The information we collect may include:

• Name
• Date of birth
• Address
• Phone number
• Email address
• Emergency contact details
• Attendance and booking history
• Health or medical information relevant to safe participation
• Payment and billing information
• Social media handles or uploaded content
• CCTV footage captured at studio locations

We only collect information that is reasonably necessary for operating the studio safely and effectively.

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HOW WE USE YOUR INFORMATION

We use your information for purposes including:

• Managing bookings, memberships, and class attendance
• Providing studio services and customer support
• Health, safety, and emergency contact purposes
• Communicating important class, timetable, or booking updates
• Processing payments and account management
• Improving our services and customer experience
• Sending marketing communications where consent has been provided
• Protecting the safety and security of students, staff, and studio property through CCTV systems

We process personal information under lawful bases permitted by UK GDPR, including contractual necessity, legitimate interests, legal obligations, and consent where applicable.

BOOKING PLATFORM & PAYMENT PROCESSING

Our booking system is provided through Bsport. Information submitted through bookings, memberships, or purchases may be securely processed and stored through Bsport and associated payment providers.

We take reasonable steps to ensure that any third-party providers we use process your information securely and in accordance with applicable data protection laws.

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WHO HAS ACCESS TO YOUR INFORMATION

Access to personal information is limited to authorised studio staff, instructors, and administrators where necessary for studio operations and safety.

We may share information with third parties only where necessary to:

• Process payments or bookings
• Comply with legal obligations
• Protect the rights, safety, or property of CRPD, our students, staff, or the public
• Respond to lawful requests from authorities or legal processes

We do not sell your information to third parties.

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CCTV

CCTV may operate at CRPD studio locations for the purposes of:

• Crime prevention and detection
• Student and staff safety
• Protecting studio property and equipment
• Investigating incidents where necessary

CCTV footage is stored securely and only accessed where reasonably necessary.

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MARKETING COMMUNICATIONS

Where you have opted in, we may send you updates about classes, memberships, events, workshops, offers, and studio news via email, SMS, WhatsApp, or social media.

You can unsubscribe or withdraw consent from marketing communications at any time.

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DATA STORAGE & SECURITY

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, loss, or disclosure.

However, no method of electronic storage or internet transmission can be guaranteed completely secure.

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YOUR RIGHTS

Under UK GDPR, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information where applicable
• Restrict or object to certain processing
• Withdraw consent for marketing communications
• Request a copy of your personal data

Requests may be submitted by contacting the studio directly.

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LINKS TO OTHER WEBSITES

Our website or social media may contain links to external websites or services. We are not responsible for the content, security, or privacy practices of third-party websites.

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CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The latest version will always apply and will be available through our website or booking platform.

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CONTACT

If you have any questions about this Privacy Policy or how your information is handled, please contact us directly.

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